New Clients
New Client Procedure – Plush Spa
At Plush Spa, we ensure a smooth and stress-free experience for both pets and their owners. Follow our simple New Client Procedure to get started.
1. Schedule an Appointment
Book online, call, or visit us to set up your pet’s first grooming or boarding session.
2. Complete the New Client Form
Provide important details about your pet, including breed, age, health history, special needs, and preferences.
3. Vaccination & Health Requirements
Proof of up-to-date vaccinations (rabies, distemper, and bordetella for boarding) is required for all pets.
4. Meet & Greet (Optional for Nervous Pets)
For first-time clients, we offer a short introductory visit to help your pet feel comfortable with our environment.
5. Personalized Consultation
Our groomers or boarding staff will discuss your pet’s specific needs, grooming style preferences, and care routine.
6. Spa Day or Boarding Stay Begins
Your pet will enjoy our expert care with gentle grooming or a cozy boarding experience. We provide regular updates upon request.
7. Pick-Up & Aftercare Advice
After their service, we’ll provide a report on their visit, styling recommendations, and any additional wellness tips.